Measures for Complaint Processing and
Dispute Resolution
About Our Complaint Processing Measures
Our company establishes internal rules to solve complaints etc. from our customers in a prompt, fair, and sincere manner. For complaints etc. to our company, please inquire at the below contact.
iStrings Aviation Capital Co., Ltd.
- Address
- Bizflex TOKYO YAESU 3F, 3-2, Nihonbashi 3-chome, Chuo-ku, Tokyo 103-0027, Japan
- Tel
- +81-3-3272-1135
- Hours
- Monday to Friday 9:15-17:30
(Closed on holidays and during the company’s scheduled holidays such as the New Year holidays)
Our company will work toward the resolution of complaints etc. according to the above. For Type II Financial Instruments Business, we will work toward the resolution of complaints etc. through the Financial Instruments Mediation Assistance Center (FINMAC) shown below. FINMAC has been consigned to resolves customer complaints for the Type II Financial Instruments Firms Association (“Type II Firms Association”), to which we belong, and accepts complaints from customers. Please inquire at the contact below to use FINMAC.
Financial Instruments Mediation Assistance Center (FINMAC)
- Address
- Daini Shoken Kaikan 2-1-1 Nihonbashi Kayabacho, Chuo-ku, Tokyo 103-0025, Japan
- Tel
- 0120-64-5005 (toll-free, within Japan only)
- Hours
- Monday to Friday 9:00-17:00
(Except public holidays and New Year holidays)
About Our Dispute Resolution Measures
For our company’s Type II Financial Instruments Business, we will work toward resolution of disputes through mediation by FINMAC mentioned above. FINMAC has been consigned to resolve disputes for the Type II Firms Association to which we belong, and specialists such as mediation committee members will carry out mediation procedures. Please inquire at the contact above to use FINMAC.